FAQ & Glossary

A written quote approval and a 50% non-refundable deposit of your project’s total is required before the project launch. Afterward, your project will be added to our production queue and assigned to one of our Project Coordinators within a few business days.

Once your project is launched and active, please allow some time for our creative department to create a proof for your review and approval. The time required can vary based on the type of project and our current workload. However, we typically require around 3 to 10 business days to prepare and send you your first proof. Any adjustments requested will be taking care of and sent to you at a faster rate after receiving your first proof.

Of course! We can ship your goods via courier, freight shipping, or hand delivery via our team members depending on your location, the size/quantity of the goods, and how soon you need to receive the goods.

We require a 50% non-refundable deposit of the project’s total (including taxes) before project launch. The balance is due upon completion. If we deem it suitable, we may alter these terms on a per-project basis depending on the total value, timeline, materials/resource costs, and other applicable logistics.

Credit card, cheque, or cash payments are accepted online, by mail, by phone or at our office as applicable. Payments can also be made via PayPal at: kbmediacorp.ca/payments.

We understand, sometimes your requirements change. Please inform us of any modifications to the project scope as soon as possible. Changes can range from installation method and location, materials and equipment required, modified timelines, quantities, design details and complexity, and more. We will confirm if your requested change still fits within the budget of the approved quote. If the change in scope of work warrants an increase or decrease of the quoted cost, we will re-evaluate this change and immediately inform you of the cost difference for your approval before resuming work on your project.

We get it, plans change. You will only be charged for all work, materials, licenses, and any other project-related costs that have been done on your project after your approval of the quote as well as an administration fee.

Lucky for you, managing and implementing our client’s brands across multiple platforms is our specialty. Our team of various experts allows us to tackle even the most intricate projects for clients in any industry sector. Our Project Coordinators and Account Coordinators are dedicated to you and getting to know your business inside and out.

A Project Coordinator and/or Account Coordinator will be assigned to personally manage your project from start to finish. Unlike many other creative studios and production facilities, our team and departments collaborate hand-in-hand to make your projects become reality with careful attention to detail.

Sounds just like our kind of challenge! With our team of various experts and our network of collaborators, there truly isn’t much we can’t handle and consult you on. At the very least, we’ll be able to point you in the right direction. So go ahead, give us your best shot!

Now that is the question of all questions! Whether you're starting from scratch or looking to reimagine an existing website, you can contact us to get things started. In the meantime, we recommend thinking about the following things as you get ready to create your website: What content do you want on your website? Will you be providing the content or do you need us to create this for you? Will there be any tools, forms, calendars, blogs, e-commerce, multiple languages featured on your site? Aside from promoting your business, organization, or cause, what do you want your website to achieve?

Absolutely! We recommend transferring management of your domains, hosting, and email accounts over to our team since this is (in most cases) the only way we can give you completely worry-free web support and a turnkey digital marketing experience.

Great idea! Whether you're looking for decals or a wrap, you can contact us to get things started. Getting to know what you’re looking for and what we’ll be wrapping is a great place to start. Measuring your vehicle is often required depending on the graphic solution being produced. Contact us to get things started.

Once you’ve approved the design proof, we need 3 to 5 business days to prepare the graphic materials. From there, we contact you to schedule your installation based on your site’s/vehicle’s availability and our installers’ availability. We strive to make this experience quick and worry-free for you.

All 3M Platinum and Gold Select Graphic Providers must pass 3M’s thorough auditing process to achieve this elite status and are recognized by 3M as leaders in the graphics industry. All 3M Preferred Installers are committed to success. They must complete three levels of training, which includes intense hands-on testing, to receive their certification. These highly trained individuals are qualified to execute your project professionally.

Yes. KB Media keeps records of all your files, originals and associated resources so that repeat productions or adjustments to past work can be produced quickly and efficiently.

By default, KB Media owns the intellectual property rights to all original design and artwork files, templates, and proprietary licensed resources used to create the final product you’ve purchased unless otherwise specified. Clients own the rights to the finished product. The transfer of rights and files sharing can be negotiated upon mutual agreement. Applicable fees are determined on a case-by-case basis. Please contact us to discuss this further.

No to worry, our team will consult with you to help determine what types of signage solutions would be suitable for your needs. From design, manufacturing, installation and permit handling, our team will guide you through the whole process. Contact us to get things started.

Internet domain identifier. A domain is a group of computers connected to the Internet and that has a mutual characteristic. Here are some examples - .com, .ca, .net, .org, etc.

Description of the address or the website’s link of a computer or Internet service.

Accessible with a password on the Web, in order to update the website without any knowledge in programming.

Websites with a structure that can adapt to any types of mobile device in order to facilitate the navigation and usage.

Mainframe system of a network in charge of managing the access to Web users and communicating with external sources.

Consists in guaranteeing that all users of a system will be able to continue to benefit from the availability of all its components for accomplishing their tasks. The assistance can be about the app, the websites or the technical components (computer platform, computer network).

Markup language that allows the enriching and structuring of the hypertext data on the World Wide Web. This kind of code is the basis of all websites.

Software in which a source code is available to anybody, and it’s generally a collaboration effort where the programmers work together to improve the source code and share all changes with the community. There are also more members that can contribute.

A software that doesn’t allow legally or technically, or by any other way possible, to simultaneously exercise all four software freedoms that are the execution of the software for any type of uses, the study of its source code (and therefore access to its source code), distribution of copies and modification, therefore improvement of the source code.

Group of techniques that aims to optimize the visibility of a website in the result pages of a search (the SERP, for Search Engine Result Pages). Those techniques are to improve the comprehension with indexation robots of themed and the content of one or many website pages and increase their natural flow.

Words that provide information on a given Web page, more often to help the search engine to correctly categorize them. They are part of a HTML document and are directly visible to all users that visit the website.

Process of the discovery and declining concepts of a communication, intended for the public, on a website, a product, an activity, a person, an opinion or an idea. This consists of two steps:

1- Design: research of the concept of an advertising campaign, for a particular media mode (television, cinema, posters, radio, press, internet, non-media, etc.) or for a variety of media.

2- Writing: writing of slogans (slogans linked to the campaign), descriptions (body – short text to go with the slogan) or the signature (brand slogan).

A Web service that allows everybody to recover information on their accounts like collecting date and statistics of users and visitors of the website.

The exchange of monetary goods, of services and information through computer networks, especially the Internet.

A group of licenses that controls the conditions of use and/or distribution of software (particularly works of multimedia broadcast on the Internet).

A branch of the network security specifically related to the Internet, often involving web browser security and network security on a more general level. Its goal is to establish rules and measures that aim to counter-attacks on the Internet. Different methods are used to protect data transmission, such as encryption or setting up a firewall or network tunnels.

A process that consists in duplicating and putting in security the data present in a computer system in case of a temporary breakdown or emergency.

Amount of information that a communication channel can convey. The bandwidth is measured in bits per second (bps). On the Internet, it is the maximum speed of the pipe that the data you are viewing takes. It is shared between users using the same "pipe", where slowdowns during peak hours can occur.