Policies

Privacy policy

This privacy policy ("Policy") describes how the personally identifiable information ("Personal Information") you may provide on the kbmedia.ca website ("Website" or "Service") and any of its related products and services (collectively, "Services") is collected, protected and used. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This policy is a legally binding agreement between you ("User," "you" or "your") and Kelly-Blanchard Media Corporation ("Kelly-Blanchard Media Corporation," "we," "us" or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this policy. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.


Automatic Collection of Information

When you open the website, our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the website, access times and dates, and other statistics.
Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

Collection of Personal Information

You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features on the website, you may be asked to provide certain Personal Information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you make a purchase, or fill any online forms on the website. When required, this information may include the following:

• Personal details such as name, country of residence, etc.
• Contact information such as email address, address, etc.
• Any other materials you willingly submit to us such as articles, images, feedback, etc.

Some of the information we collect is directly from you via the Website and Services. However, we may also collect Personal Information about you from other sources such as public databases and our joint marketing partners. You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the website. Users who are uncertain about what information is mandatory are welcome to contact us.

Use and Processing of Collected Information

In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:

• Create and manage user accounts
• Fulfill and manage orders
• Deliver products or services
• Improve products and services
• Send administrative information
• Send marketing and promotional communications
• Respond to inquiries and offer support
• Request user feedback
• Improve user experience
• Deliver targeted advertising
• Administer prize draws and competitions
• Protect from abuse and malicious users
• Respond to legal requests and prevent harm
• Run and operate the Website and Services

Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of Personal Information is
subject to European data protection law; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislation we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Billing and Payments
In case of services requiring payment, we request credit cards or other payment account information, which will be used solely for processing payments. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the latest security standards as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. Sensitive and private data exchange happens over an SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for users. Scans for malware are performed on a regular basis for additional security and protection.

Disclosure of Information

Depending on the requested services or as necessary to complete any transaction or provide any service you have requested, we may contract with other companies and share your information with your consent with our trusted third parties that work with us, any other affiliates and subsidiaries we rely upon to assist in the operation of the Website and Services available to you. We do not share Personal Information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. We may share your Personal Information for these purposes only with third parties whose privacy policies are consistent with ours or who agrees to abide by our policies with respect to Personal Information. These third parties are given Personal Information they need only in order to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.
We will disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account, and Personal Information will likely be among the assets transferred.

Retention of information
We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.

The Rights of Users
You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us; (vii) you have the right to receive your information in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.

Privacy of Children

We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this policy by instructing their children never to provide Personal Information through the Website and Services without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us. You must also be old enough to consent to the processing of your Personal Information in your country (in some countries we may allow your parent or guardian to do so on your behalf).

Cookies
The Website and Services use "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical purposes to operate the Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You may learn more about cookies and how they work in this guide.

Do Not Track Signals
Some browsers incorporate Do Not Track features that signal to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. The Website and Services do not track its visitors over time and across third-party websites. However, some third party sites may keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.

Advertisements
We may permit certain third-party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on the website. These companies may deliver ads that might place cookies and otherwise track user behaviour.

Affiliates

We may engage in affiliate marketing and have affiliate links present on the Website and Services. If you click on an affiliate link, a cookie will be placed on your browser to track any sales for purposes of commissions.

Email Marketing
We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third-party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.
In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.

Links to Other Resources
The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.

Information Security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

Data Breach
In the event we become aware that the security of the Website and Services has been compromised or user’s Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the website, send you an email.

Changes and Amendments
We reserve the right to modify this policy or its terms relating to the Website and Services from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any updated version of this policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other acts specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.

Acceptance of This Policy

You acknowledge that you have read this policy and agree to all its terms and conditions. By accessing and using the Website and Services, you agree to be bound by this policy. If you do not agree to abide by the terms of this policy, you are not authorised to access or use the Website and Services.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to admin@kbmedia.ca.

This policy was last updated on April 1^st, 2022.

Vehicle graphics care guide

Vehicle Graphics Care Guide.

Thank you for choosing KB Media as your 3M Select Graphic Provider and 3M Preferred Installer.

Care for your vehicle graphics like you would any fine paint finish. By using high quality 3M products designed specifically for car care, these cleaning and maintenance procedures will help keep your 3M vehicle graphics looking their best. See inside for detailed care instructions. Your vehicle wrap is warrantied for 5 years as of the installation date, unless otherwise specified. Call us immediately if any vinyl is lifting or bubbling and we will repair it as soon as possible.

Quick Tips: Maintenance & Care

• Hand wash regularly using a mild soap and water.
• Avoid automated car washes or only use touchless car washes.
• Avoid high pressure washing.
• Never use an ice scraper on window film.
• Avoid using a rear wiper on window film.

Storage & Protection

Just like paint, vinyl graphics are degraded by prolonged exposure to sun and atmospheric pollutants, particularly on the horizontal surfaces such as the hood, trunk lid, and roof.
Whenever possible, store in a garage or at least in a shaded area during the day. At night protect the car from dew or rain, which may contain acidic pollutants; a common problem in many large metropolitan areas. When a garage is not available, consider using a cloth car cover at night.

If your graphics start to discolour or turn brown, immediately remove the graphics from the vehicle to avoid staining the underlying paint.

Washing
Wash whenever the car appears dirty. Contaminants allowed to remain on the graphic may be more difficult to remove during cleaning.

• Rinse off as much dirt and grit as possible with a spray of water.
• See Difficult Contaminants for spot cleaning bird droppings, tar, etc.
• Use a wet, non-abrasive detergent such as 3M™ Car Wash Soap 39000, Meguiar’s NXT Generation^® Car Wash, and Meguiar’s Deep Crystal^® Car Wash with a soft and clean cloth or sponge.
• Rinse thoroughly with clean water. To reduce water spotting, immediately use a silicone squeegee to remove water and finish with a clean microfiber cloth.

Important Note: 3M does not recommend using wax or other similar coatings on vehicle graphics.

Fuel Spills
Wipe off fuel immediately to avoid degrading the vinyl and adhesive.Then wash, rinse, and dry immediately.

Difficult Contaminants

Soften difficult contaminants such as bug splatter, bird droppings, tree sap, and similar contaminants by soaking them for several minutes with very hot, soapy water. Rinse thoroughly and dry.

If further cleaning is needed, test one of these products in an inconspicuous area to ensure no damage to the graphics: Meguiar’s Gold Class™ Bug and Tar Remover or 3M™ Citrus Base Cleaner. 2 parts IPA (isopropyl alcohol) diluted with 1 part water or denatured alcohol may also help. Spot clean the contaminants.

Do Not: use rough scrubbing or abrasive tools, which will scratch the film. Wash and rinse off all residue immediately.

Important Note: do not allow cleaning solution to soak. Immediately rinse with clear water.

5-Year Depreciative Graphics Warranty
Graphics will be warranted for both labour and graphic materials. The depreciative replacement value will be calculated based on the amount of years remaining on the warranty as displayed in the chart below. An additional $90 deductible administration fee applies to all graphics warranty claims.

The 5-Year Depreciative Graphics Warranty decreases in intervals of 20% per year until its expiration at the end of the 5^th year. Example scenario: let’s imagine that a defect occurred after 2 years (during the 3rd year of warranty) and that the total graphic repair cost is $1,000 (before taxes). The warranty’s cost coverage calculation will be based on a replacement value of the 3 remaining years on the warranty. Therefore, 60% ($600) of the repair value (before taxes) would be covered from the total graphic repair cost. This would result in a remaining client cost of $400 plus the $90 deductible fee and applicable taxes.

Types of Warranty & Coverage

• Vinyl peeling.
• Excessive colour fading: colour will fade over a long period of time. It should not ever exceed more than 25% fade in any given year or combined years within the 5 year warranty; red being the only exception to this rule.

Warranty & Coverage Limitations

• Damages to vinyl due to collisions, accidents, vandalism, and chemical spills are not covered by a warranty.
• Perforated vinyl graphics are not covered by a warranty.
• Warranty repair and replacement work must be performed by KB Media Corp. at its installation facilities.
• Notice of vinyl defects must be made by email immediately at admin@kbmedia.ca with digital photo attachments to commence warranty work. One of our representatives will schedule a service appointment for you within 5 business days to make the repair. Should any vehicle graphic failures not be reported within 15 business days of failure, the warranty may be voided for the affected area.

Domain Name(s) Registry
Domain renewal fees are due upon the expiration of your registry's annual expiration date. Multi-year registry is possible.

Hosting & Maintenance
Monthly service fees are due at the date and time the website goes live. Automatic Credit Card payments are our preferred method for these transactions. We also offer a 10% discount for prepayment of your monthly service fees if you prefer to pay for one year in advance.
In addition to any fees or charges outlined in this cost schedule, the client will be responsible for providing or arrange for any additional payments related to domain transfers or renewals. Content update/Maintenance plans are payable on the 1st or 15th of the month per your billing cycle by automatic credit card payment. Although no plan has been recommended at this time, please enquire if you are interested.

Service Fees Cover:

• Your website hosting is hosted on high-level service and reliability servers, located in Canadian data centres (Montreal).
• Ample storage space and bandwidth allocated for each individual website.
• 24/7 uptime monitoring so we are notified if a server or data centre is experiencing issues.
• Real-time system monitoring to advise of any WordPress core files or plugin file updates. We take care of all WordPress and plugin updates.
• Daily server backups. Offsite daily data and file backups (90-day retention).
• Security monitoring, malware scanning.
• SSL security certificates through Let’s Encrypt included.

Not Covered by Service Fees:

• Additional development or programming time for any feature currently in place or future implementation for your website.
• Web page updates or modifications whether content development or graphic design.
• Any development time required to fix or restore broken, deleted or incompatible core system or plugin files as a result of your website admin interactions.
• We cannot be responsible for the future core system or plugin file updates that are not fully compatible with your current installation, but we will do our best to ensure that any updates will be reviewed prior to making said updates in order to reduce any possibility of system or plugin downtime.
• We are not responsible for nor liable for any hack or intrusion due to plugin or core vulnerability or server vulnerability.
• We will assist with any remediation, but additional fees will apply.

Project Reactivation Fees

If your project remains dormant for more than 60 days without any significant activity on your behalf and without making any prior arrangements with us, the project will be placed on hold and the associated files will be archived. You will be subject to a 10% project reactivation fee in order to reschedule your project within our current workflow.

Project Cancellation

If your project remains inactive for an additional 30 days past the 60 day dormancy period (90 days total) without significant progress or arrangements in place, we will not be able to move forward and we will not be able to issue refunds. In addition, all deliverables associated within your client agreement will be forfeited. To elaborate, if we receive no news on your behalf for a period of 90 days, we reserve the right to cancel this contract and you won't be eligible for a refund.

Website Live Activation

Once the design and development stage of your website project is complete, you have up to 90 days to give KB Media your approval to make the website go live. Unless otherwise specified in your project agreement with KB Media, the client assumes full responsibility to supply all photo assets and final text to the project coordinator and webmaster so it can be integrated within the new website. This contract expires after 90 days. Our unbilled time spent on this website project (if applicable) will be invoiced, your project will be archived, and your demo website hosting will be terminated. The website project will be subject to a reactivation fee if you want to complete the project.

Demo Website Hosting Fees

During the development phase of your website, your staging website is hidden and hosted on a private server. Monthly hosting fees will begin being charged to you after the approval of the website design and we move to the demo site development stage.

If a client cancels an active/in-progress project after the approval of the quote, KB Media will invoice the client for the value of all the work, materials, licences, and any other project-related costs that have been spent on the cancelled project up until the point of cancellation. An additional administration fee will also be applied.